dravexe.com
Refund and Cancellation Policy
Last updated: 1 January 2025
1. Provider details
dravexe.com LLC, Business Center Leonardo, 12 Bohdana Khmelnytskoho Street, Office 704, Kyiv, 01030, Ukraine. EDRPOU: 24471626. Email: admissions@dravexe.com. Phone: +380 986 963 9042.
2. Scope
This policy covers paid educational services ordered on dravexe.com and forms part of the public offer under Law of Ukraine No. 675-VIII 'On Electronic Commerce' and Law of Ukraine No. 3153-IX 'On Consumer Protection'.
3. Cancellation before the start
Cancel before the first scheduled lesson for a full refund, less third-party fees disclosed at checkout. Send cancellations to admissions@dravexe.com.
4. Cancellation after the start
- Within 14 calendar days of the first lesson: pro rata refund of unused lessons.
- After 14 calendar days: refund of unused full lessons less a 10% administration fee.
- No refund for delivered or attended lessons.
5. Rescheduling
Reschedule free of charge at least 24 hours before the lesson. Later rescheduling or non-attendance may count as delivered.
6. Trial and placement limitations
Free trials and placement assessments are limited to one per learner. Trials have no cash value and are not refundable. Placement results do not guarantee a specific level, certificate or outcome.
7. Refund processing
Approved refunds are returned to the original payment method within 14 calendar days. Bank or provider charges may be deducted where permitted by law.
8. Complaints
Contact admissions@dravexe.com or +380 986 963 9042. We respond within 10 calendar days. You may also contact the State Service of Ukraine for Food Safety and Consumer Protection or the courts under Law of Ukraine No. 3153-IX 'On Consumer Protection'.
9. Legal notice
Provider: dravexe.com LLC, Business Center Leonardo, 12 Bohdana Khmelnytskoho Street, Office 704, Kyiv, 01030, Ukraine. EDRPOU: 24471626. Managing Director: Lucas Meyer. Email: admissions@dravexe.com. Phone: +380 986 963 9042.